Shipping
How much does shipping cost?
A flat $5.95 to the United States and Canada, and a flat $9.95 internationally. Flat rate with insurance is available as an upgrade at checkout: $9.95 for the US and Canada, $11.95 international.
How long before my order ships?
All orders are processed within 2–5 business days. How long delivery takes after that depends on the carrier and your location, so we do not quote a delivery date we cannot control but here are some estimates:
Estimated Delivery Times:
Delivery estimates begin after your order has been processed and shipped:
United States & Canada: 7-15 business days.
International: 10-20 business days.
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. We have no control over these fees and cannot predict their amount.
These are estimates, not guarantees. Delays can occur due to customs, carrier issues, weather, or peak-season volume.
Order Tracking:
Please allow 24-72 hours for tracking to become active.
Lost, Delayed, or Damaged Packages:
If your tracked package is significantly delayed, lost, or arrives damaged, please contact us at info@solutions4younow.com within 14 days of the expected delivery date and we will help resolve it. Insured shipments are eligible for replacement or refund according to coverage; uninsured shipments may not be eligible for compensation.
Incorrect or Incomplete Addresses:
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If a package is returned to us due to an incorrect address, the customer may be responsible for re-shipping costs.
Can I track my order?
Yes, to track your order enter enter your tracking number here: ==> 17track.net.
Returns
What is the return policy?
You have 30 days from receiving your item to request a return. The item must be in the same condition you received it — unworn or unused, with tags, in its original packaging — and you will need the receipt or proof of purchase.
How do I start a return?
Email info@solutions4younow.com. If the return is accepted we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without requesting a return first will not be accepted.
What cannot be returned?
Certain categories, such as perishable goods, cannot be returned. If you are unsure about a specific item, ask us before you order.
Something arrived damaged or wrong.
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or not what you ordered, so we can evaluate it and make it right.
Payment and privacy
Is my payment secure?
Checkout runs on Shopify with encrypted payment processing. We never see or store your card details.
Contacting us
Who am I buying from?
Solutions 4 You Now, a sole proprietorship operated by JCA Group with its principal place of business in the United States.
How do I reach you?
Email info@solutions4younow.com. Office hours are Monday to Friday, 9:00–16:00 EST. Please allow 24–48 hours for a reply.